At Nexgen Vision Motors India Pvt. Ltd., customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.

1. Order Cancellation

• Orders can be cancelled before the vehicle or product is dispatched.
• Once the order has been processed or dispatched, cancellation requests may not be accepted.
• Cancellation charges, if applicable, may be deducted from the refund amount.

2. Return Policy

Due to the nature of vehicle sales, electric scooters are generally not eligible for return once delivered and registered, except in the following cases:

• Manufacturing defects verified by our authorized service team.
• Wrong product delivered by the company.
• Product damaged during transit and reported immediately upon delivery.
• Customers must notify us within 48 hours of delivery with photographs and supporting details.

3. Refund Policy

Eligible refunds will be processed under the following conditions:

• Order cancelled before dispatch.
• Company is unable to fulfill the order.
• Approved return after inspection by our quality team.
• Refunds will be processed through the original payment method within 7–15 business days, depending on the payment gateway or bank processing time.

4. Non-Refundable Charges

The following charges are non-refundable unless required by applicable law:

• Registration charges
• Insurance fees
• Road tax
• Documentation charges
• Handling or logistics charges
• Accessories installed after delivery

5. Damaged or Defective Products

If your product arrives damaged or defective:

• Contact our customer support within 48 hours of delivery.
• Share your order details, invoice, and clear photographs or videos.
• Our team will inspect the issue and provide a suitable resolution, including repair, replacement, or refund where applicable.

6. Exchange Policy

Exchange requests are subject to product availability and company approval. The exchanged product must be unused and meet the eligibility criteria specified by the company.

7. Refund Processing Time

After approval:

• Refunds are initiated within 7 business days.
• Bank or payment gateway processing may take an additional 3–8 business days.
• The company shall not be responsible for delays caused by financial institutions.



8. Warranty Claims

Warranty-related issues are governed separately under the product warranty terms and do not automatically qualify for refunds or returns.




9. Contact Us

For any refund or return-related queries, please contact our customer support team with your order details.



• Email: info@nexgenvmi.com
• Phone: +91 8882076436
• Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM



10. Policy Updates

Nexgen Vision Motors India Pvt. Ltd. reserves the right to modify or update this Refund & Returns Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website.